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  • Do you cover AppleCare+ Extended Warranty?
    Yes. We cover manufacturing defects and incidents as part of the Applecare+ Extended Warranty.
  • Do I need to do anything before bringing my device in?
    You should backup your device before bringing it in for repairs. If you are unable to backup your device, we recommend that you bring an empty/formatted external drive to potentially retrieve your data.
  • Can you remove activation lock?
    If you are the original owner of the device and you cannot remember your Apple ID password, we will need: A valid proof of purchase Proof of Identification These documents will be submitted to Apple for review. If you are not the original owner, we recommend you get in contact with the original owner to remove the device from their iCloud account.
  • Do you cover Apple Service Programs?
    Yes, we do cover Apple Service Programs. Once validated that your device is within the coverage of the repair extension program, there will be no cost to you.
  • How does Data Recovery work with DriveSavers?
    Recovering your data involves mailing your hard disk to DriveSavers for them to diagnose and quote on what data they can recover. Once requested, you will be put onto DriveSavers and we can optionally be used as a shipping proxy.
  • How long would I have to leave my device?
    An initial assessment usually takes 1-2 business days. However, if a repair is to take place, the device must remain in our possession for the duration of the repair.
  • Do you cover Apple Limited Warranty?
    Yes. We cover hardware manufacturing defects under the Apple Limited Warranty.
  • Do I need to schedule an appointment?
    Scheduling an appointment is not necessary, however having an appointment ensures a timely diagnosis and repair of your device. You can schedule an appointment via Apple Support
  • Are you Apple Authorised?
    Yes, we have been an Apple Authorised Service Provider in Trinidad and Tobago since 1996.
  • How do I remove FindMy to proceed with a repair?
    On your iPhone, iPad or iPod touch, go to Settings > [your name] > Find My. Tap Find My [device], then turn off Find My [device].
  • Is there an assessment fee?
    Yes. For out-of-warranty devices, there is a non-refundable $250 assessment fee which goes towards the final cost of repair.
  • Do you unlock iPhones?
    Only your carrier can unlock your iPhone. Contact them and request an unlock. After you submit the request, it might take a few days to complete. Contact your carrier to check the status of your request. Please refer to this article from Apple: How to unlock your iPhone for use with a different carrier
  • Do you do backglass replacements?
    Backglass repairs are available for the iPhone 12 and up.
  • How do I remove FindMy to proceed with a repair?
    On your Mac, do one of the following: macOS Ventura: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click Find My Mac, then click Turn Off next to Find My Mac. macOS 12 or earlier: Choose Apple menu > System Preferences, click Apple ID, click iCloud, then deselect Find My Mac.
  • Is there an assessment fee?
    Yes. For out-of-warranty devices, there is a non-refundable $350 assessment fee which goes towards the final cost of repair.
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